👉🏼 We Want You to be 100% Satisfied with Your Purchases From Us!

 

Return/Exchange Policy

We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return. We accept candle returns Even If The Candle Has Been Burned!

To start a return or exchange, contact us at StrictlyWicks@gmail.com.  Once your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will cause a delay in you receiving your refund or product exchange. You are responsible for the cost of returning the item.

 

Clearance Items
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at StrictlyWicks.com and either return your item to the store in person or mail your item to: Suite 151 Lincoln Square Mall - Urbana, Illinois 61801

Items Received as a Gift
If you received your item as a gift and you are not a fan of the scent, you are welcome to exchange the item or return it for store credit. Once the item is received, either in-store or via mail, a credit code will be issued  to you via email. This credit never expires and can only be used 1 time.

Returning or Exchanging Your Item In-Store
Returns are accepted during regular business hours. To check our current business hours, please Click Here for Store Information.

 

Returning or Exchanging Your Item By Mail

To return your item via US Mail, you should ship your product to: Suite 151 Lincoln Square Mall - Urbana, Illinois 61801

*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Please contact us if you have any questions regarding our return & exchange policies. Please Email Us at StrictlyWicks@gmail.com